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Frequently Asked Questions

Everything you need to know about solar panels, batteries, inverters, and EV chargers. Can't find what you're looking for? Contact our expert team!

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Your roof-mounted solar panels contain photovoltaic cells. When sunlight falls on these cells, they convert the sun's energy into DC (direct current) power which can be used to power your home and charge your batteries. This clean, renewable energy helps reduce your electricity bills and carbon footprint simultaneously.

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The inverter converts the DC power from your solar panels to 240V AC, the type of electricity used in your home. Global Greens AUS installs hybrid inverters, which means they manage both solar battery charging and discharging intelligently.

A digital display and mobile app provide real-time statistics on how much power is being generated and how much you're using, giving you complete control over your energy system.

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A solar system can only produce electricity if there is sunlight. That means solar can produce electricity on cloudy days when small amounts of sunlight are still shining down onto your rooftop. However, at nighttime, when there is no sunlight, your solar system will not generate any electricity.

This is why battery storage is so valuable — it stores excess solar energy generated during the day for use at night when electricity rates are typically higher.

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It will charge your solar batteries first. When the batteries are full, excess power will be exported to the electricity grid. Depending on your retailer and tariff, you may be given a feed-in credit towards your electricity bill.

This means your solar system continues working for you even when your home isn't using all the power it generates.

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This is the rate at which you are paid by your energy retailer for exporting excess electricity generated back to the grid. Feed-in tariff rates vary between electricity retailers and can change over time, so it's worth comparing offers to maximize your returns.

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Small-scale Technology Certificates (STCs) are the method the federal government uses to help fund household solar. These certificates significantly reduce the upfront cost of solar for you. Most solar providers advertise solar pricing with the STC rebates already removed from the price, and we do the same at Global Greens AUS.

Additionally, some Queensland residents are eligible for state-based rebates and interest-free loans. Our experienced team will assist you with identifying and applying for all available incentives to maximize your savings.

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A smart meter is needed to support solar and can be arranged with your electricity retailer. Any fees and charges will be advised by your energy retailer. In most cases, this upgrade is straightforward and your retailer will handle the installation process.

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In the vast majority of cases, getting solar power will significantly reduce your electricity bills by decreasing the amount of power you buy from the grid. In Queensland, there's also a feed-in tariff that you receive for exporting your excess power to the grid.

The majority of your savings comes from self-consuming your solar and battery power. Global Greens AUS systems are designed to give you an excellent payback period, typically between 3-6 years depending on your usage patterns and system size.

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Commonly referred to as the payback period, several factors influence this timeframe:

  • The cost of electricity from the grid
  • How much electricity you use and when you use it
  • Local weather patterns and sunlight hours
  • Your location and the orientation of your solar panels
  • The size of your battery storage system

Your Global Greens AUS system will be sized for you to use the majority of the power generated from the solar panels and charge and discharge your batteries daily. This typically generates the fastest payback period, usually between 3-6 years. Our team can provide you with a personalized estimate based on your specific circumstances.

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While Global Greens AUS doesn't directly provide financing, there are many reputable finance providers available that can lend you the funds for a solar system. Options include solar loans, green loans, and home equity financing.

Additionally, the Queensland Government offers interest-free loans for eligible households. We suggest you investigate the options and see what's right for your financial situation. Our team can provide guidance on available programs.

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Batteries store power produced by your solar panels during the day for use in the evening. This evening period, often called peak demand, is when energy retailers charge higher amounts for electricity, so a battery can really maximize your savings.

Global Greens AUS batteries also have an emergency power capability (blackout protection), which can keep essential circuits — like your refrigerator, lights, and internet router — running in the event of a grid blackout. This provides energy security and peace of mind for your family.

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Yes, however there can be some considerations. Your monitoring app will show your home's consumption for one phase. The solar system will primarily power circuits connected to one phase, so a large 3-phase device like an air conditioner may not get the full benefit of the solar system.

Your Global Greens AUS installer or an electrician can give you expert advice and may be able to reconfigure your circuits for optimal performance with minimal compromise.

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The batteries we install at Global Greens AUS are designed to work optimally at temperatures under 50 degrees Celsius. If the battery internal temperature rises above 60 degrees, the battery will automatically limit charging and discharging until it cools down to protect its longevity.

If sun exposure is a factor in the mounting location, we can install a shade awning at no additional cost to you, ensuring your battery operates at peak efficiency for its entire lifespan.

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